Just… Wow

Not Always Right
Sandwich Shop | Oregon, USA
Customer: “I want the Cheesecake Sandwich with provolone, double meat and extra veggies.”

Me: “The Cheesesteak already comes with double meat. It will be a few extra dollars if I add more. We don’t have provolone, what cheese would you like instead?”

Customer: “You’re kidding, right? I’m not paying $10 for a sandwich! And without provolone! Just give me the extra meat, you don’t have to weigh it exactly. No one will know!”

Me: “I’m sorry, I can’t do that.”

(I weigh the meat to the correct portion and put it on the sandwich.)

Customer: “That’s too much meat! What are you doing?”

Me: “Actually, this is the correct portion. Would you like me to take some off?

Customer: “Only if you lower the price. I said add more meat, so ADD it! And why don’t you have provolone? ***’s has it… and where are the veggies?”

Me: “It typically doesn’t come with them, but I can add tomato, onions, lettuce, olives or mushrooms.”

Customer: “I can only pick ONE?”

Me: “No… any or all of them.”

Customer: “All of those are gross! God, who would eat that?”

Me: “… so no veggies?”

Customer: “Are they free?”

Me: “Yes…”

Customer: “Put them all on, and I’ll just pick off whatever I don’t like.”

Me: “Okay, thank you…” *smiling, thinking it’s over*

(After I finish the sub, the customer argues with the cashier over the price of the sub, demanding a discount.)

Customer: “This place is so expensive and I can’t even get provolone! The veggies are all mixed together! This isn’t like *** at all! I didn’t even want half of them! Where is your manager?”

Me: “Hi, can I help you?”

Customer: “You again!”

(The customer makes a pissed off face, and then opens the sub. They start picking it apart on the counter.)

Customer: “Your cashier is trying to ring me up, but that’s not the price! Refund me or I’m never coming here again!”

Me: “Actually, I just made that for you. You didn’t want the meat removed, so it is that price. I can remake it if you’d like, with less meat. Or would you still like a refund?”

Customer: “Never mind!” *throws sub in trash and leaves without paying*

(Just… wow.)