Me Customer, Me Hungry

Not Always Right
Pizza | Sacramento, CA, USA
(A new delivery driver mistakenly delivered the wrong pizza. This is the phone call I got about it, as the manager on duty.)

Customer: “Hi, I ordered a pizza from you guys a while ago, and they delivered the wrong one.”

Me: “Oh, I’m sorry! What was your order?”

Customer: “Mushrooms and green onions… the one we got had sausage. We can’t eat sausage! We’re vegetarians!”

Me: “Okay, do you still have the pizza? We can come by and switch them for you.”

Customer: “No, we ate it.”

Me: “You ate it?”

Customer: “Yes! Now, I’d like to get my money back. It was the wrong pizza.”

Me: “So… you want me to give you your money back… for a pizza you already ate.”

Customer: “Well we didn’t LOOK at it, we just ate it.”

(Eventually we settled the deal by giving the customer some in-store credit. Who doesn’t look at a pizza before they start shoveling it into their mouths?)